BrightStar Care has a great opportunity for a seasoned executive director to run all operations of this

senior living community including healthcare management of residents, building positive

relationships with clients and their families as well as the community, ensuring the delivery

of the best and highest quality of services and enforcing BrightStar’s policies and procedures

maintaining compliance with federal, state and clinical requirements.

MAJOR DUTIES AND RESPONSIBILITIES

Operations:

• Oversee the daily operations of the community.
• Responsible for all community operations, and is the primary contact for all staff, residents, prospects, community organizations, government agencies and the public.
• Supervise, direct and motivate community staff.
• Hire, train, discipline and terminate employees in accordance with company policies. Review hiring, promotion, disciplinary action and termination of staff to ensure consistency and quality in the selection and retention of staff.
• Oversee preventative maintenance systems, programs and inspections to ensure buildings, grounds and property meet or exceed company standards.
• Utilize sales and marketing activities and strategies to maximize occupancy.
• Assist in developing and conducting service plan reviews with appropriate resident care team members and resident families.
• Oversee the healthcare management of all residents in accordance with company policy and state regulations. Supervise the maintenance of resident charts and review documentation performed by resident care staff.
• Oversee the adherence to company policy regarding administration of medication. Assist nursing personnel in staff training and ensure frequent audits are performed on medication sheets.
• Create and oversee all policies and procedures

Communication and Customer Service:

• Build positive relationships with residents and their families.
• Establish and assure timely, open and effective communication with all community members (residents, family members, potential residents and staff).
• Provide leadership for staff and residents; proactively solve problems and resolve issues.
• Ensure the delivery of the highest quality and best services to residents in the most economical manner possible. Responsible for creating and maintaining an atmosphere of stability where the personal dignity of residents is supported. Act as a member of Resident Counsel.
• Maintain high degree of resident satisfaction and retention through consistent delivery of high quality services. Administer annual resident satisfaction survey. Execute renewal program with all residents.
• Develop and maintain a positive image within the community; become active in social and civic affairs of the local community. Ensures department is well informed, at all times, of changes and news worthy events within the company.
• Handle difficult personnel situations directly, using appropriate discretion, HR advice and respect for the individual.
• Effectively communicate relevant department-related information to Executive Team.

Budgeting:

• Assists with developing annual operating and capital budgets
• Aggressively anticipates and minimizes negative budget variances and deficits.
• Meets and exceeds budget occupancy goals for the property
• Continually explores means of revenue enhancement and expense reduction.

Compliance:

• Enforce company policies and procedures.
• Maintain current departmental policies, procedures and licenses in accordance with Company, federal, state and local requirements.
• Assist team in maintaining Community-Based Residential Facility, HFS 83 and OSHA compliance.

REQUIREMENTS:

• Bachelor’s Degree in Business Management, Operations or Administration
• 5 years managing a team of professionals in a home care or franchise home health business with field staff, LPNs, CNAs, and RNs is highly desired
• An operations leader who is a subject matter expert that includes management skills with problem solving, leading the team, solution creation and process management
• Knows and understands pay cycle management including commercial insurance / Medicaid / Medicare / Veteran’s / private pay/ medical staffing
• Prefer home health experience, nursing home, medical staffing, physician office/hospital administration or senior living center management – needs to know and understand the industry and the business
• Strong attention to detail, the ability to multi-task, technology savvy and prioritization a must

Candidate must have demonstrated alignment and experience in successfully living the BrightStar Care Core Values:

• Be Open and Honest: Approachable, Fun, Unflappable, Kind, Empathetic
• Serve with Passion: Help First, Confident Yet Humble, For the Greater Good, Make a Real Difference
• Do the Right Thing: Honest, Ethical, Tell the Truth
• Do What You Say: On Time, Finish What You Start, Accountable, Take Responsibility
• Make it Great: Continuous Improvement, Exceed Expectations, Bring Out the Best in Others, Detail Oriented

Equal Opportunity Employer

BrightStar Care is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. BrightStar Care participates in E-Verify.

Disability Accommodation

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email BrightStarHR@brightstarcare. com.